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Description
Many organizations are looking to the IT Infrastructure Library (ITIL) as a means to improving the efficiency and effectiveness of IT operations by shortening resolution time, increasing management control and assisting IT organizations to deliver more reliable and improved IT services. As with the adoption of any standard practice, the question then arises as to how one can integrate and tailor ITIL with existing practices and other related processes. The next challenge most organizations face is in effective deployment of the tailored ITIL processes. If your organization is implementing ITIL, MOF or COBIT, or if you are simply working towards the goal of IT operational and process excellence, this session is for you.
This webinar will be jointly presented by David Pultorak and Sammy Wahab. David Pultorak, a leading expert, contributor to and practitioner of IT management frameworks will provide an overview of ITIL and COBIT and identify the key factors for a successful implementation of ITIL with focus on tailoring and automation of ITIL processes. Sammy Wahab, a process automation expert, will then illustrate how ITIL processes can be tailored, integrated and automated using IRIS Process Automation Suite. Sammy will also demonstrate how you can reduce effort and timeline required to implement ITIL processes while demonstrating compliancy at all times.
Presenters
David Pultorak is founder and Chief Executive of Pultorak & Associates, where he applies his 20 years of experience helping organizations get results from their IT service and process management efforts. Mr. Pultorak has contributed to IT service and process management frameworks, including ITIL and MOF. Mr. Pultorak holds a Masters degree from the University of Pennsylvania in IT and Organizational Science, and is a founding member of the University's Center for Organizational Dynamics. He is lead author of the popular, "MOF: a Pocket Guide" (Van Haren 2003), which has been translated into six languages. His most recent book is, "IT People: Doing More with Less”.
Sammy Wahab leads the process consulting practice at Osellus where he works with internal and external consultants to define and automate processes related to software and systems engineering often supporting frameworks such as CMMI, ITIL and related methodologies. Sammy has also spent over 20 years in both technical and management roles including CTO, Director of Product Development and CEO. He has acquired both strategic and tactical technology management experience by working at companies such as American Express, Parsons, Microsoft, Isopia (now Sun Microsystems), Compro and Iciniti. Sammy is a strong advocate of software process improvement and has helped launch several successful software products. In addition to his educational background in Mathematics, Computer Software and Operations Research, Sammy has also obtained his MBA from Richard Ivey School of Business.
Required Background Knowledge
IT Processes, Change Management, Help/Service Desk, IT Controls, ITIL, COBIT
Suggested Audience
IT Managers, CIOs, Project Managers, QA Managers, Application Development and Maintenance Managers
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